Shipping and Returns

CAN I GET FREE SHIPPING?

We offer free shipping on orders over S$100 within Singapore. Some exclusions do apply, check out our promotions page for the latest terms.

WHEN IS MY BAG GOING TO SHIP?

Most of the year we ship ready-made items within 1 - 3 business days of the order being placed.

During promotional campaigns or times where we are experiencing high volume of orders, this processing time may take longer. For the most up to date processing times, please check our shipping page or the final checkout page.

The exact timing of shipment all depends on how many orders are in line in front of yours. Oh, and just to be super clear - "business" means Monday through Friday, and excludes most of Singapore's public holidays. 

CAN I RETURN MY STUFF?

As long as it was ordered within 7 days, hasn't been used, and has all the tags still attached! Just follow the instructions below:

All items sold at Timbuk2 go through our quality control procedures where we inspect every item before it is shipped. All goods are shipped fully insured in case of loss or damage.

However, there are times when the item(s) received are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us, please email shop@timbuk2sg.com stating the reason for return, and request for your Returns Merchandise Authorization (RMA) number within 7 days of order receipt.

Once you have your RMA number, you have 14 days to return the unwanted item(s) for an exchange of the same item in a different size or any product that we carry (based on stock availability). Do note that all merchandise must be returned in the condition they were received, and in original packaging.

We recommend that you insure the return shipment as it will be your duty to take reasonable care of the goods, and will be liable for damage to them until we receive them at our operations center. In the case of any dispute, we also recommend that you retain proof of sending.

If the items shipped are defective or different from the ones you ordered, we will be bearing the cost of all shipping fees incurred. Should you refuse the order or want to change it due to preference, do note that you will be charged for all shipping, delivery and storage incurred.

CAN I EXCHANGE MY BAG FOR A DIFFERENT ONE?

Our exchanges are processed the same way as our returns -- you would return the bag to us and we will issue you a refund to your original form of payment. 

Need store credit instead? Don't want the gift giver to know you prefer an alternative item? Reach out to us directly and we'll get you set up.   

You can purchase the replacement before or after you have received the refund depending on your timing and needs.

OUR SHIPPING RATES

Shipping Option	Order Condition	Rate
NINJA VAN - STANDARD	$100.00 and up	Free
NINJA VAN - STANDARD	—	$3.99